Volvo Car Malaysia

1. Could you share with us the reason behind the cancellation of your Volvo?
You may choose more than one option.

Customer service was less than satisfactory

I am no longer interested in the car. Did you purchase another car?

The price of the car has exceeded my budgeting limit.

The waiting period to receive the car was longer than expected.

2. What factors do you take into consideration when purchasing a car?
Rate the following from 1-5 (1 being the lowest to 5 being the highest) according to your level of importance.

a) Financing options

0

1

2

3

4

5

b) Brand reputation

0

1

2

3

4

5

c) Dealership reputation

0

1

2

3

4

5

d) Availability of the car

0

1

2

3

4

5

3. Could you please rate your dealership experience?
Rate the following from 1-5 (1 being the lowest to 5 being the highest)

a) Timeliness of response

0

1

2

3

4

5

b) Knowledge of Sales Consultant

0

1

2

3

4

5

c) Politeness of Sales Consultant

0

1

2

3

4

5

d) Quality of service

0

1

2

3

4

5

4. Would you consider purchasing a Volvo car in the future?

If yes:

0-3 months

4-6 months

6-12 months

None of the above

5. Would you like us to get in touch with you?

Yes, I would like to talk to the Customer Relation Centre (CRC)

No, I am no longer interested

6. Would you still like to receive the latest updates on Volvo news?

Yes, I would still like to receive the latest updates

We would like to hear from you